Shipping Policy

Last updated: 26-09-24

Monk 3D Technologies (“we,” “our,” or “us”) is committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website. By placing an order with us, you agree to the terms of this policy.

1. Order Processing Time

  • All orders are processed within 1-7 business days (Monday to Friday), excluding holidays. Orders placed after 5:00 PM IST will be processed on the next business day.
  • Custom 3D printing and prototyping services may require additional processing time based on the complexity of the project. An estimated processing time will be communicated to you once the design is confirmed.

2. Shipping Methods

  • We use reliable delivery partners, including Shiprocket, to ensure that your orders reach you in the best condition and on time.
  • Shipping methods and delivery times may vary depending on your location and the shipping option selected at checkout.
    • Standard Shipping: 5-7 business days (depending on your location).
    • Expedited Shipping: 2-4 business days (available at an additional cost).

3. Shipping Fees

  • Shipping costs are calculated based on the weight of the products, delivery destination, and shipping method selected. The final shipping cost will be displayed at checkout.
  • Free standard shipping is available for orders above ₹5,000 within India.
  • For custom 3D printing and prototyping services, the shipping fee will be calculated separately after the design is finalized and included in the quotation.

4. Delivery Locations

  • We currently ship across India. International shipping is not available at this time.
  • Delivery is available to both residential and commercial addresses. However, we do not ship to P.O. Boxes.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.
  • Please allow 24-48 hours for the tracking information to be updated.

6. Shipping Delays

  • While we strive to deliver your orders within the specified time, delays can occur due to unforeseen circumstances such as weather conditions, shipping carrier delays, or public holidays.
  • Monk 3D Technologies is not responsible for shipping delays caused by shipping carriers or external factors. However, we will do our best to communicate any delays and resolve issues.

7. Order Changes & Cancellations

  • If you need to make changes to your shipping address or cancel an order, please contact us as soon as possible at services@monk3d.in or +91 7772921856.
  • We cannot guarantee changes or cancellations once the order has been processed or shipped.

8. Damaged, Lost, or Stolen Packages

  • If your package arrives damaged, please contact us immediately with photos of the damage and your order details. We will arrange for a replacement or a refund based on the extent of the damage.
  • In case of lost or stolen packages, please report the issue to us, and we will work with the shipping carrier to investigate and resolve the problem.

9. Returns & Refunds

10. Contact Us

If you have any questions or concerns about shipping, please contact us:

  • Monk 3D Technologies
  • Email: services@monk3d.in
  • Phone: +91 7772921856
  • Address: 76, Keshav Kunj, Meghdoot Nagar, Mandsaur, M.P (458001)
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