Last updated: 26-09-2024

Monk 3D Technologies (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share your information when you visit our website, use our services, or interact with us in any other way. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1. Personal Information

We collect personal information that you provide directly to us when you:

  • Request a quotation for 3D printing or prototyping services by uploading design files (such as STL, OBJ files).
  • Fill out forms on our website (such as name, email, phone number, shipping address, etc.).
  • Purchase products or services from our shop.
  • Sign up for our newsletter, updates, or marketing communications.
  • Contact us through customer support or submit inquiries.

The types of personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed through secure payment gateways like Razorpay)
  • Uploaded design files and related project details

1.2. Non-Personal Information

We may also collect non-personal information, such as:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Browsing behavior on our website (pages viewed, time spent, etc.)
  • Referring website or social media platform

2. How We Use Your Information

  • Provide and improve our 3D printing and prototyping services.
  • Process orders, quotations, and payments.
  • Communicate with you regarding your orders, quotes, and project status.
  • Respond to customer service inquiries.
  • Send marketing and promotional communications (only if you have opted-in).
  • Analyze and improve website performance, services, and customer experience.
  • Comply with legal requirements and prevent fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: We may share your information with trusted third-party providers, such as payment gateways (Razorpay) and shipping services (Shiprocket), who assist us in providing our services. These providers have access to your information only to the extent necessary to perform their services and are obligated to protect it.
  • Legal Compliance: We may disclose your information if required by law or in response to valid legal requests by public authorities.
  • Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction. You will be notified of any changes in ownership or the use of your information.

4. Security of Your Information

We take reasonable steps to protect the personal information you provide from loss, misuse, and unauthorized access. We use secure payment gateways (e.g., Razorpay) and SSL encryption to protect sensitive data, such as payment information.

However, no online service is 100% secure, and we cannot guarantee the absolute security of your data. You share your information with us at your own risk.

5. Your Rights and Choices

  • Access and Correction: You can request access to the personal information we hold about you and request corrections to any inaccurate or incomplete data.
  • Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe link in emails or contacting us directly.
  • Data Deletion: You may request that we delete your personal information from our systems, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and customize content. By using our website, you agree to the use of cookies as described in this policy.

You can manage your cookie preferences by adjusting your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page with the “last updated” date. Continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Monk 3D Technologies

Email: services@monk3d.in

Phone: +91 7772921856

Address: 76, Keshav Kunj, Meghdoot Nagar, Mandsaur, M.P (458001)

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